Supporting Vulnerable People During Covid-19

One Croydon

Many people are vulnerable during the corona virus outbreak. These people need extra support, for many people General Practice will be their first point of contact. To help the General Practice support these individuals and families this guidance outlines the groups of people who are vulnerable and the support which is available for them.

Vulnerable Groups:

•  Shielded people; please see further details below.
  • People already known to social care; these people will be contacted by social care to ensure their needs are being met. This includes families known to children’s services. If they require urgent help they can contact:
    • Croydon Council: Call 0208 604 7787 or Email:  covid19support@croydon.gov.uk.
  • People with a new need for which a safeguarding or social care referral would be appropriate; please refer as normal:
    •  Croydon Council: Email  croydonadultsupport@croydon.gov.uk OR  childreferral@croydon.gov.uk
  •  People who need support but are not suitable for a social care referral; there is lots of support available via the voluntary sector in Croydon which has stepped up to provide support such as food delivery services and contact for those who are feeling isolated.  
    • Please contact your practice Social Prescribing Link Worker or Social Worker for further details:
      • Call: 020 8765 8525
      • Email: swlccg.fairview@nhs.net
      • Online Form: Contact Us
    • Referral to the national GoodSAM volunteer service can  be made directly online; https://www.goodsamapp.org/NHSreferral