Online Triage Service

It’s no secret that our surgeries have been busier than ever. That’s why there are now more ways to get in touch with us. You can:

• Click the button to access our online form: 
• Use our new online form to book appointments, order repeat prescriptions, request a fit note & much more!
•  It’s convenient and secure and can save you time. Our medical team will respond within 2 working days

Getting back to you

We may:

• Book a face-to-face appointment for you
• Arrange a phone or video consultation
• Send you a text message, for example, inviting you for a blood test
• Arrange a home visit
• Refer you to another service.

However we respond, you can rest assured that we’re always looking after your needs.

Help us, help you

When requesting care, please help us by explaining what’s wrong. It helps ensure you get the right care at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise patients who need care most.

If you prefer not to say – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this.

Please also tell us if:

• You would prefer us to talk with you by phone, face-to-face or by video call
• You need to speak to a particular person because they have treated you before
• There are certain times of day when you can’t talk, for example you are at work, at school or college
• You need English to be interpreted or you need help from another person at your appointment.

We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.

Contacting your community pharmacy team

We’re always here for you and your health concerns, but don’t forget that you can also speak to your local community pharmacy team for help and support with minor illness. As dedicated, qualified health professionals, they can offer clinical advice and over the counter medicines to help safely manage a wide range of minor health concerns.

Getting urgent medical help

If your needs are more urgent, please call NHS 111, go to 111.nhs.uk. If your illness or injury is life-threatening, please call 999 immediately.

Talk to us

If you would like any further information, please speak to our team next time you are in touch with us.