How to Make and Cancel an Appointment

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

Fairview Covid Policy  

If you have a cough, fever or symptoms of coronavirus we ask that you please book a telephone appointment and not attend the practice. A doctor will assess your symptoms over the phone and if ask you to attend the practice. 

If you have symptoms that could be caused by Covid such as a cough, high temperature, shortness of breath or loss of sense of taste or smell for less than 10 days, please take a PCR Covid test. 

You do not need to take a PCR Covid test if it has been more than 10 days since your symptoms started, unless you have any of the following symptoms: 

• A high temperature, or feel hot and shivery. 
• A runny nose or sneezing. 
• Nausea or vomiting. 
• Diarrhoea 

Lateral flow tests are used for patients who have no symptoms to see if they have Covid and are unaware of this.  

If you need to be seen urgently, please call at 8am in the morning. Following our recent patient survey and comments from all during consultations with doctors or nurses here, we have decided to increase the amount of appointments for urgent ailments. However, although we will always try and fit you in, there is a limit and so please do call as soon after 8am as possible to secure your appointment.

We also offer telephone consultations for when you feel that there is not a need to see a GP but where telephone advice may be appropriate. The space for these is limited, so please call at 9am on the day that you want the consultation and you will be offered an appointment between 12 and 1 that day.

An appointment is for one person with one problem. If you have more than one problem you wish to discuss then please ask the receptionist for a double appointment. Where another family member needs a consultation, even for identical conditions, please make a separate appointment and please remember that children under 16 should be accompanied when they visit the surgery. Please be prompt for your appointment and be patient – we aim to run the surgery on time but there are delays will be due to an emergency or if a patient is particularly ill.

If you can't keep your appointment, please let us know as soon as possible so that we can offer it another patient. Patients who continuously fail to turn up for their appointments (e.g. more than 3 times) may be asked to find an alternative GP Practice.

Please remember to use your health service wisely. For instance, local pharmacies are often able to help with queries and minor illnesses saving both your time and surgery time. Accident and Emergency at your local hospital are under an increasing amount of stress are there for major injury or a life threatening condition. If you do attend accident and emergency you may have to wait a long time and additionally delay others who may have a greater need.

For any other emergencies, if it outside the hours that we are open, you should contact the NHS by dialling 111.

Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.

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